Shipping & Returns

Shipping

We deliver products around the Sydney metro area using Fastway couriers and in the NSW country area using Fastway couriers.  Shipping costs are influenced by the size and weight of the product and your location.  Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. 

At Splash's Pools we are committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time-frames are between 1-5 business days; in the event that an ordered item is not available or we are unable to despatch your order within 2 business days, we will notify you to arrange an agreeable alternative item, a backorder, or a full refund.  

Refund Policy
 
If you have received goods that are different from the item(s) you ordered, or the incorrect product has been delivered, please call Splash's Pools immediately on 02 4625 2522 for a RMA (Returns Merchandise Authorisation).

Should the item be defective upon receipt please call us and we can discuss returning the item back to our store.  This also requires the completion of the RMA form.

If you receive an order and you do not want  it or have simply changed your mind contact us to discuss your options. 

Goods will not be accepted back without a Returns Merchandise Authorisation form.

Who pays the shipping on returned products?

If the product is defective upon receipt or not what you have ordered we will incur the cost of the return and give you an RMA.  If the product you received is returned for any other reason, you will be required to repay the shipping charges.  You will also be required to insure the shipment or accept the risk of loss or damages for the goods during shipment.

Receiving Deliveries from Fastway Couriers without being on your Premises

You may wish to have deliveries left at your address/premises when you are not there to sign or accept them.  If this is the case and you still want to receive your delivery, you will find a form from Fastway Couriers on our Homepage in the Important Links box (bottom right hand side) that you can complete and leave for Fastways. They will then deliver your goods as you request on the form.


MYLOPS